FAQ

Delivery

We do everything we can to make sure your package gets to you as quickly as possible!

Your order will be shipped within 2 to 8 business days after we receive your payment. Standard delivery time (Inpost, Courier) is from 2 to 8 working days.

Yes! For international shipping, please email us at [email protected] English version of the site and prices in other currencies will be available soon.

Yes, you can pick up your ordered products personally in Warsaw. Write to [email protected] and make an appointment.

You can find us here: 41 Wojska Polskiego Avenue, 01-503 Warsaw (Żoliborz)

Payments

Payments are made through the Tpay payment system.

If you have any problems making payment, please contact us by email ([email protected]).

The prices listed on the website are gross prices and include VAT.

Return and exchange

You can return ordered goods within 14 days of receipt of shipment without giving any reason. The goods must have no signs of use and must have the original tags. If you wish to return a product, please contact us via e-mail ([email protected]).

Returns and exchanges of custom-made items are not possible.

The refund period is up to 14 working days from the date we receive the goods.

The money will be refunded to the account from which the online payment was made.

Yes, it is possible to exchange the purchased goods within 14 days from the date of delivery. This applies only to unworn clothing with tags. If you wish to exchange the product, please contact us via e-mail ([email protected]).

Complaint

You have the right to claim the goods if they are damaged, incomplete or have a defect. We are not responsible for damage caused by shipping.

Complaints should be sent to the following e-mail address [email protected] or in writing to the address: 41 Wojska Polskiego Avenue, 01-503 Warsaw. The complaint should contain the name, surname, address, email address (from which the order was placed) and the reason for the complaint. Complaint should be made within 14 days from the date of delivery of goods. It will be considered within 30 working days.

Bespoke products

The refund period is up to 14 working days from the date we receive the goods.

No! Returns and exchanges of custom made items are not possible. We ask that your purchases be thoughtful.

CONTACT

Do you have questions?

Contact us by email at [email protected]